Warranty & After-Sales Claims
What we promise, and how to get a fast resolution when something goes wrong.
| Item | What we promise |
|---|---|
| Warranty | Frame, motor and battery terms are confirmed in your quotation — ask us for the current terms for the models you are considering. |
| Reporting a claim | Within 7 days after the goods arrive, with photos or videos and the quantity affected. |
| Our response | A technical solution within 48 hours; spare parts support after that. |
| What to send us | Order number, model code, quantity affected, and photos or videos showing the issue. |
| Spare parts | Available for the models we supply — tell us the model and the part. |
Tell us your market, models and quantity
In working time we answer within 2 hours and send a quotation within 24 hours — model list, loading plan and price.